Policies

HEALTH
Dogs must be current on their Rabies, DHPP (or equivalent) and Bordetella vaccines and be in good general health. They must not be displaying any signs of illness including but not limited to diarrhea, coughing or skin conditions not documented by a Veterinary Professional. It is highly recommended that all dogs be on flea/tick and heart-worm preventative. Proof of vaccinations are required prior to training and/or boarding.

SPAY/NEUTER
All dogs over 12 months old MUST be Spayed or Neutered to be eligible for Residential Training and Boarding

DOGS IN HEAT
Dogs in heat are not permitted on the property. If your dog goes into heat while attending a Residential Program or while boarding, the owner will be responsible for taking the dog home or making alternate arrangements for the duration of their cycle.  Once the heat cycle is complete, arrangements can be made to resume any disrupted training program
s

BOARDING
Boarding is a special service offered to TRAINING CLIENTS ONLY
Rates are as follows:
1 Dog –  $35/day+ tax
2 Dogs – $60/day+tax
3 Dogs – $75/day+tax

Pick up and Drop off times can be scheduled with the RCA between 9am-6pm, 7 days a week.
(Pickup after Noon is billed as a full day)

PAYMENT
Private Lessons must be paid in full at the time of the first lesson
Residential Programs must be paid in full at the pick up lesson that occurs at the end
of the residential portion of the program
Boarding fees must be paid in full at the time of pick up.

Payment is accepted in the forms of Cash and Check.
Credit is available with a flat up-charge of 5% of the total cost


CANCELLATION POLICY/LATE FEES
Late Drop off/Pick up Policy:
Customers shall arrive for pick up within 15 minutes of scheduled start time.  Unless reasonable communication has been made to notify the RCA, late charges ($10 per every 15 minutes late) may be imposed at RCA’s sole discretion

Cancellation /No Show Policy:
Failure to notify the RCA of the cancellation of a scheduled Lesson, Evaluation, Boarding or Residential Program without 24 hours notice will incur a fee as follows:

Lessonsthe missed appointment constitutes the non-refundable cost of a
single lesson.  A bill will be mailed to you or payment can be made at the next scheduled lesson
Evaluations –  If you are not at home when the trainer arrives, an invoice of $50+
tax will be mailed to you
Residential Programs and Boardingyou will be billed 50% of
what your invoice would have been.

If payment is not made within 30 days and must go to collection and/or attorney, the client will be responsible for all collection and/or reasonable attorney fees.