Our Policies

Policies

HEALTH
Dogs must be current on their Rabies, DHPP (or equivalent) and Bordetella vaccines and be in good general health. They must not be displaying any signs of illness including but not limited to diarrhea, coughing or skin conditions not documented by a Veterinary Professional. It is highly recommended that all dogs be on flea/tick and heart-worm preventative. Proof of vaccinations are required prior to training.

DOGS IN HEAT
Dogs in heat are normally not in a place where they can give complete focus for training. We suggest talking with Alisson to let her know if this is a concerned when scheduling.

PAYMENT
Behavioral Check-ins, Training Programs, Workshops, Private Sessions, Group Classes and Virtual Lessons must be paid in full at the time of the first lesson

Payment is accepted in the forms of Credit, Cash and Check.

CANCELLATION POLICY/LATE FEES
Late Arrival for Private Services Policy:
Customers shall arrive for private services within 15 minutes of scheduled start time.  Unless reasonable communication has been made to notify the RCA, late charges ($10 per every 15 minutes late) may be imposed at RCA’s sole discretion

Cancellation/No Show Policy:
Failure to notify the RCA of the cancellation of a scheduled Lesson, Behavioral Check-In, or any scheduled service without 24 hours notice will incur the following fees:

Lessons – the missed appointment constitutes the non-refundable cost of a
single lesson.  A bill will be mailed to you or payment can be made at the next scheduled lesson

Behavioral Check-In – the missed appointment constitutes a non-refundable cost of $50

If payment is not made within 30 days and must go to collection and/or attorney, the client will be responsible for all collection and/or reasonable attorney fees.

SAFETY:
Dog training is not without risk to the owner, members of owner’s family, guests who may attend or the dog because the dog may be difficult to handle and may be the cause of injury even when handled with the greatest of care. Therefore, owners are solely responsible for all actions of their and their dog along with family members and guests while classes are being conducted

The Rochester Canine Academy cannot and does not accept any responsibility for the illness, injury or death of any dog or of any person or animal, or damage to any property, caused by any dog.

NON-REFUNDABLE TRAINING DEPOSIT:
Deposit made towards a Training Program will be applied to the total cost of the chosen training program.  If the Client chooses to not schedule a training program with the Rochester Canine Academy after the deposit has been paid, the client understands that the NON-REFUNDABLE deposit shall be forfeited

COPYRIGHT:
All Images on this website and any affiliated websites including Facebook and Instagram are the copyrighted property of the Rochester Canine Academy. They may not be used without express permission from the Rochester Canine Academy